Shipping Information

Where Is My Order?

After placing an order with Floravia Home, you will receive an order confirmation email containing your order details.

Once your order has shipped, we will send you a shipping confirmation email with your tracking number or tracking link. Delivery notifications may also be provided when supported by the shipping carrier.

Please check your spam or junk folder if you do not receive an expected email.

How Can I Track My Order?

Once your order has shipped, you can track it using the tracking link included in your shipping confirmation email.

Tracking information may take 1–2 business days to become available after the carrier receives the package.

You may also enter your tracking number on the carrier’s official tracking website or a third-party tracking service such as 17TRACK.

If your tracking information has not updated for several business days, please contact us at contact@mail.floraviahome.com and include your order number.

Shipping Destinations and Origin
Floravia Home offers worldwide shipping to most countries and regions.
Orders are processed and shipped from our fulfillment facilities in China. Depending on the destination, orders may be delivered by local postal services or third-party shipping carriers.

While we aim to serve customers worldwide, delivery may not be available to certain remote areas, restricted regions, PO boxes, military addresses, or locations that cannot be serviced by our shipping partners. If we are unable to deliver to your address, we will contact you and provide an appropriate resolution.
Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, value-added tax (VAT), brokerage fees, or other charges imposed by the destination country or region.
Unless otherwise clearly stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
Floravia Home does not determine, collect, or control customs duties and import charges. The amount and collection process vary by destination. Customers are responsible for checking applicable import requirements and charges with their local customs authority before placing an order.

If a customer refuses to pay applicable customs duties or import charges and the package is returned to us, any refund will be processed after the returned package has been received and inspected. Original shipping costs, return shipping costs, customs charges, and other costs incurred during the return process may be deducted from the refund, to the extent permitted by applicable law.
Customs and Delivery Delays

Customs clearance may cause delivery delays beyond our estimated shipping time. Such delays are outside Floravia Home’s reasonable control.

Customers are responsible for providing accurate and complete shipping information. Floravia Home is not responsible for delays, failed delivery, or additional charges caused by incorrect or incomplete addresses, customs requirements, or the customer’s failure to respond to the carrier or customs authority.

Processing and Delivery Times

Estimated total delivery time consists of processing time plus shipping time.

Processing time: 2–7 business days
Estimated standard shipping time: 12–14 business days
Estimated total delivery time: Approximately 14–21 business days

Processing time begins after your payment has been successfully confirmed. Business days do not include weekends or public holidays.

Delivery times are estimates and may be affected by customs processing, severe weather, carrier delays, remote delivery locations, incorrect address information, or other circumstances outside our reasonable control.

If a significant delay affects your order, we will make reasonable efforts to notify you by email.

Shipping Costs

Standard shipping: US$6.99 per order
Free standard shipping: Available when the merchandise subtotal exceeds US$75.99

Any applicable shipping cost will be displayed at checkout before payment. Taxes, customs duties, and import fees are not included unless specifically stated at checkout.

What Should I Do If My Package Has Not Arrived?

First, check the tracking information and confirm that the shipping address entered with your order is correct. You may also check with household members, neighbors, building management, or the local carrier.

If your package has not arrived within 30 days after the shipment date, please contact us at contact@mail.floraviahome.com and provide:

Your full name
Order number
Shipping address
Tracking number

Floravia Home will investigate the shipment with the carrier. If the package is confirmed to be lost in transit, we will provide an appropriate resolution, which may include a replacement or a refund to the original payment method.

Contact Us

For shipping or tracking questions, contact:

Floravia Home
Email: contact@mail.floraviahome.com