Return & Exchange Policy
At Floravia Home, we want you to be satisfied with your purchase. Please review the following policy before requesting a return or exchange.
Return Eligibility
You may request a return within 30 days of the confirmed delivery date.
To qualify for a return, the item must be:
Unused and undamaged
In its original condition
Returned with the original packaging, accessories, and labels
Accompanied by proof of purchase or the order number
Items that have been used, altered, damaged after delivery, or returned without prior authorization may not be accepted.
How to Request a Return
Before sending an item back, please email us at contact@mail.floraviahome.com
and include:
Your full name
Your order number
The item you wish to return
The reason for the return
Photos or videos, if the item is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions and the correct return address.
Please do not send a return to the address shown on the package or website unless our customer service team has confirmed that address in writing.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or other reasons not caused by Floravia Home, the customer is responsible for the return shipping cost.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us before returning it. After verification, Floravia Home will provide an appropriate resolution, which may include a replacement, refund, or return instructions at no additional cost to you.
Original shipping charges are non-refundable unless the return is caused by an error by Floravia Home or the product is confirmed to be damaged or defective upon arrival.
We recommend using a trackable shipping service. Floravia Home is not responsible for return packages that are lost or damaged before they reach the designated return location.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or incorrect, contact us within 30 days of delivery. Include your order number and clear photos or videos showing the item, packaging, shipping label, and issue.
Please keep the original item and packaging until your request has been resolved. Do not dispose of or return the item unless instructed by our customer service team.
Refunds
Once your return is received and inspected, we will notify you by email whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank, credit card provider, or payment service may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at contact@mail.floraviahome.com.
Exchanges
We offer replacements for items that are confirmed to be damaged, defective, or incorrect.
To request a replacement, contact us at contact@mail.floraviahome.com
and include your order number and supporting photos or videos.
For exchanges requested for personal preference, please contact us first. Depending on product availability and the condition of the original item, you may need to return the item and place a new order.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order.
We will make reasonable efforts to process cancellation requests submitted within 24 hours of purchase. However, an order cannot be cancelled once it has entered fulfillment or has been shipped.
If the order has already shipped, you may request a return after receiving it, subject to this Return & Exchange Policy.
Contact Us
For return, refund, or exchange questions, contact:
Floravia Home
Email: contact@mail.floraviahome.com