Return & Exchange Policy

Return & Exchange Policy

At Floravia Home, we want you to be satisfied with your purchase. Please review this Return & Exchange Policy carefully before requesting a return, refund, or exchange.

1. Return Period
You may request a return within 30 days of the confirmed delivery date.
Return requests submitted more than 30 days after the confirmed delivery date may not be accepted, except where otherwise required by applicable law.

2. Return Eligibility
To qualify for a return, the item must be:
Unused, unworn, and undamaged;
In its original condition;
Returned with its original packaging, accessories, manuals, and labels;
Accompanied by valid proof of purchase or the order number;
Returned only after receiving authorization from our customer service team.
Items that have been used, altered, assembled, damaged after delivery, or returned without prior authorization may not be accepted.

3. How to Request a Return
Before sending any item back, please email us at contact@mail.floraviahome.com and provide:
Your full name;
Your order number;
The item you wish to return;
The reason for the return;
Clear photographs or videos if the item is damaged, defective, or different from what you ordered.
Our customer service team will review your request and, if approved, provide return instructions and the correct return address.
Please do not return an item to the address shown on the original package or to any address displayed elsewhere on our website unless our customer service team has confirmed that address in writing.
Returns sent without authorization or to an incorrect address may be delayed, refused, lost, or returned to the sender.

4. Return Destination
All approved returns must be sent to our designated return facility in China.
The complete return address will be provided after your return request has been reviewed and approved.
Customers should consider the cost of international return shipping to China before completing a purchase.

5. Return Shipping Costs
For returns resulting from a change of mind, personal preference, incorrect size or color selection, ordering the wrong item, or any other reason not caused by Floravia Home, the customer is responsible for all return shipping costs to China.
Return shipping costs are non-refundable.
If an item is confirmed to be damaged, defective, or different from what you ordered, Floravia Home will provide an appropriate resolution at no additional cost to you. Depending on the circumstances, this may include:
A replacement;
A full or partial refund;
A prepaid return label or reimbursement of reasonable return shipping costs;
Other return instructions provided by our customer service team.
Please contact us before returning a damaged, defective, or incorrect item. Return shipping costs incurred without our prior written authorization may not be reimbursed.

6. Restocking Fees
Floravia Home does not charge a restocking fee for approved returns.
However, this does not include return shipping costs, original shipping charges, customs duties, import taxes, or other third-party charges, where applicable.

7. Original Shipping Charges
Original shipping charges are non-refundable for change-of-mind returns or returns caused by customer ordering errors.
Original shipping charges will be refunded if the return is caused by an error by Floravia Home or if the product is confirmed to have been damaged, defective, or incorrect upon arrival.

8. Return Shipping and Tracking
We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking number until your return and refund have been completed.
Floravia Home is not responsible for return packages that are lost, delayed, damaged in transit, refused by customs, or sent to an incorrect address before reaching our designated return facility.
Customers are responsible for completing any documents required to return the package to China. Please follow the return instructions provided by our customer service team to reduce the risk of customs delays.

9. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery and provide:
Your order number;
Clear photographs or videos of the item;
Photographs of the original packaging;
A photograph of the shipping label;
A description of the issue.
Please retain the item and all original packaging until your request has been resolved. Do not dispose of or return the item unless instructed by our customer service team.
After reviewing the evidence, we may offer a replacement, refund, or another appropriate resolution.

10. Non-Returnable Items
The following items may not be eligible for return:
Items returned more than 30 days after delivery;
Items that have been used, altered, assembled, or damaged after delivery;
Items missing original packaging, accessories, manuals, or labels;
Items returned wit