Frequently Asked Questions
Payment
1. What payment methods do you accept?
Floravia Home accepts the following payment methods:
PayPal
Major credit and debit cards
The payment methods available for your order will be displayed at checkout. All payments are processed securely through our authorized payment providers.
2. Will I have to pay taxes or customs duties?
Applicable sales tax may be calculated and displayed at checkout, depending on your shipping destination.
International orders may also be subject to import duties, customs fees, or local taxes charged by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
Floravia Home does not control customs charges or processing times. Please contact your local customs authority for more information before placing an order.
3. Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or change your order.
We will make every reasonable effort to accommodate requests submitted within 24 hours of purchase. However, we cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.
To request a cancellation or change, email us at contact@mail.floraviahome.com
and include your order number.
If an order has already been shipped, it will be handled according to our Return and Refund Policy.
Shipping
1. Where does Floravia Home ship?
Floravia Home ships to the countries and regions available for selection at checkout.
Due to shipping or regulatory restrictions, we are currently unable to ship to the following destinations:
Brazil
Philippines
Indonesia
Cuba
Iran
Sudan
Syria
Shipping availability may change. Enter your delivery address at checkout to confirm whether delivery is available to your location.
2. How much does shipping cost?
Standard shipping costs US$6.99.
Orders with a merchandise subtotal of more than US$75.99 qualify for free standard shipping.
The final shipping cost will be displayed at checkout before payment. Shipping charges, free-shipping thresholds, and available delivery methods must match the information shown in your shopping cart and at checkout.
3. How long will my order take to arrive?
The estimated total delivery time consists of order processing time plus shipping time.
Processing time: 3–5 business days
Estimated standard shipping time: 7–12 business days
The estimated total delivery time is therefore approximately 10–17 business days.
Business days do not include weekends or public holidays. Delivery times are estimates and may be affected by customs inspections, severe weather, carrier delays, remote delivery locations, or other circumstances outside our control.
The estimated delivery timeframe available for your order will be shown at checkout when applicable.
4. How can I track my order?
Once your order has shipped, Floravia Home will send a shipping confirmation email containing your tracking number or a tracking link.
Tracking information may take 1–2 business days to become available after the carrier receives the package.
You may track your shipment through the link included in your shipping confirmation email or through the carrier’s official tracking website.
Please contact us at contact@mail.floraviahome.com
if your tracking information has not updated for several business days.
5. What should I do if my package has not arrived?
First, check your tracking information for the latest delivery status. You should also confirm that the shipping address provided with your order is correct and check with household members, neighbors, building management, or the local carrier.
If your package has not arrived within 30 days after the shipment date, please contact us at contact@mail.floraviahome.com
and include:
Your full name
Your order number
Your shipping address
Your tracking number
Floravia Home will investigate the shipment with the carrier. If the package is confirmed to be lost in transit, we will provide an appropriate resolution, which may include a replacement or a refund to the original payment method.
Floravia Home is not responsible for delivery issues caused by an incorrect or incomplete address entered by the customer. However, our customer service team will make reasonable efforts to assist.